Why Us? It All Comes Down to Our “Restore First” Mentality

7/11/2019 (Permalink)

One of the reasons you should call SERVPRO first when disaster strikes is that we get there faster. But that is not the only reason why we should be one of your first calls if the worst should occur.

In fact, a bigger reason might be our dedication to a “restore first” mentality. Through every stage of a fire restoration project, from a client’s initial call through completion of the restoration work, we are guided by this principle.

During the stress of the situation, knowing what to do after a fire has damaged your property is often confusing, but that’s where we come in. One call to us and we will start working for you at your request.

No two fire damage events are the same, and while our highly trained team works to develop a unique plan that is tailored to your needs, the general process remains the same.

1. Initial contact. When you reach out to our team, the first step is for us to ask you a set of questions. These questions are designed to help us capture a full and complete picture of the damage incurred from the fire and your individual needs. This step informs all the rest.

2. Inspection and assessment of fire damage. At the next step, we visit your home. During our visit, we aren’t just assessing the rooms in your home that are visibly damaged. We’re also looking at other spaces to ensure there’s no less obvious smoke or soot damage.

3. Boarding up of windows and tarping of roof. During a fire, windows are often broken and the roof often incurs damage. This can then lead to further damage, particularly if it rains, since rain and debris can make their way into your home. This step helps mitigate that damage.

4. Water removal and drying (if water damage is present). Since water damage often accompanies fire damage, we’ll begin the process of removing wet items right away. Dehumidifiers and air movers are brought in to remove the remaining water and finish up the drying process.

5. Removal of smoke and soot from all surfaces. Soot and smoke tend to cling to surfaces and objects in a home or business following a fire. During this step, we work to remove both, using special techniques and tools.

6. Cleaning and sanitizing. If it’s possible, we look to clean and restore your property to usability. At this stage, we also take steps to mitigate any odors that are still present in the home.

7. Restoration. This last step of the process is highly dependent on the severity of damage to your home. If damage was minor, you may only need minor repair work like repainting or carpet replacement. If damage was more severe, though, more intensive restoration work may be required.

Remember, if you need us, we’ll be there—no matter the time or day. The team of highly trained restoration experts at SERVPRO® of Van Nuys South is available for emergency cleanup and restoration services 24 hours a day, seven days a week.